Putting the Public in Public Interest | Plenary: What Do Consumers Want?

One of the main justifications for regulation is consumer protection, but how can we as legal regulators know if our decisions reflect what consumers want, or best meet their interests? Effective consideration of consumer interests by regulators demands that they engage directly with the public, expert consumer representatives and use creative techniques to investigate consumer needs. These activities should improve the quality of decision-making, help balance competing interests and increase the legitimacy of the regulatory system. This session will explore a range of mechanisms and techniques that can be used to put consumers at the heart of regulation. This panel will discuss: 1) Hearing the consumer voice – consumer panels and more 2) Using consumer principles to develop policy responses through a consumer lens 3) Working effectively with consumer organisations and undertaking community outreach.


  • (Moderator) Arthur Lachman, Co-Chair, Future of Lawyering Committee (United States)
  • Anna Bradley, Chair, Solicitors Regulation Authority, England and Wales (United States)
  • Catherine Wolthuizen, Victoria Legal Services Commissioner and Board (Australia)


Oct 29 2020


15:00 - 16:00

Local Time

  • Timezone: America/New_York
  • Date: Oct 29 2020
  • Time: 16:00 - 17:00

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