Breakout:In Search of Solutions, not Sanctions: Applying Restorative Justice Principles to Legal Regulation

Consumers should be able to expect that legal regulation will take a flexible and proactive approach in identifying and dealing with the core issue behind complaints of inadequate or poor service. Regulators should have access to methodologies which engage problem solving, mediation and the informal resolution of complaints and that have the capacity to re-build the relationship between consumer and practitioner. These same principles can also be found in Restorative Justice techniques which are commonly used in some jurisdictions in relation to criminal matters.

The panel will discuss:

  • The principles of restorative justice and their application to resolving complaints against legal practitioners.
  • The tools available to regulators to employ restorative justice principles.
  • Comparative approaches in other professions.
  • Measuring the success of a restorative justice approach in terms of consumer confidence in the legal profession and regulation.


  • Dr. Brian Doherty, Chief Executive Officer, Legal Services Regulatory Authority (Ireland)
  • Dr. Ian Marder, Lecturer in Criminology, Maynooth University (Ireland)
  • Ger Deering, Financial and Pension Services Ombudsman, FSPO (Ireland)
  • Merete Smith, Secretary General, Norwegian Bar Association (Norway)


Oct 30 2020


06:00 - 07:00

Local Time

  • Timezone: America/New_York
  • Date: Oct 30 2020
  • Time: 07:00 - 08:00